Terms and conditions of use


Thank you for visiting www.luvfones.co.uk (“the Site”). The Site is subject to our Terms & Conditions (“the Terms). Please read these Terms carefully before submitting your order from our Site as all users must read and fully understand the Terms set out below to ensure that they understand their access to and use of the Site. We recommend that you print and keep a copy of our Terms for future reference.

Privacy Policy

Prior to submitting any personal information on this Site, please read our Privacy Policy (please click here for further details) which form part of these Terms. You must review these Terms and the Privacy Policy in full before submitting any personal information to ensure and satisfy yourself that you fully understand the manner in which your personal details will be used.


We may vary these Terms and the Privacy Policy from time to time and you must not therefore assume that if we sell goods to you on more than one occasion that these Terms will be the same for each sale. You should therefore check and review these Terms each time you use the Site and each time you place an order to ensure you are aware of any changes that we have made from time to time.


Please note that by using our Site and submitting your order, you are accepting the practices described herein and you agree to be bound by these Terms in their entirety and without any limitation or qualification by using the Site and/or by placing any order on the Site.

If you do not agree to our Terms then we will be unable to accept and progress your order. Any terms and conditions referred to in any order by you, anywhere else at any time shall have no effect.

We have the right to refuse the supply of goods ordered by you at our discretion.

Fraud Prevention

If an order exceeds £250, we may require documentation to show proof of name and address. These can be returned by email, fax or post prior to the dispatch of the order; we will e-mail you if this is the case.

Details of the IP address are noted at point of purchase.

Credit Card Fraud is considered a serious offence and legal proceedings will be undertaken if any transaction is deemed fraudulent.

We reserve the right to decline any order we suspect to be fraudulent.

Occasionally the decision will be made not to process an order if further security information has been requested and not obtained. The order will not be processed and no payment will be debited from the card used to make the purchase. You will be contacted to be informed of the issue and to attempt re-payment.


Prices are displayed in British Pounds Sterling (GBP), VAT is included but shipping fees are excluded.

The prices shown are subject to adjustments at any time as our prices constantly change.

All prices reflect our in house grading system.


VAT is included with all sales concluded with residents of the European Union. Outside the European Union sales are VAT exempt.

Delivery Charges

We offer FREE Standard Delivery on all orders delivered within UK Mainland (excluding Channel Islands, Isle of Wright, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands, Northern Ireland).

Express Delivery is available at a cost of £15.00 to guarantee delivery the next working day provided your order is received before 3pm on a working day.

Accuracy of Information

We make no warranty or representation or assurance that any descriptions, texts, contents or other details on the Site are comprehensive and accurate. We will however, use our reasonable endeavours to provide up to date information regarding the products, price, images on the Site so far as is reasonably practicable but we shall not be held responsible for any errors in this regard.

Grading System

All of our devices are graded, to indicate the condition and quality of the model.

• Brand New – devices are as the term implies brand new, unused, sealed, unopened and undamaged and will be in the original packaging. New devices will come with a 12 or 24 month warranty as stipulated by the manufacturer.

• Grade A – A device described as ‘Grade A’ shall mean the device:
o is used but in excellent condition and is just like new.
o shows no signs of use
o has been fully tested using our 25 point MOT procedure and is fully functional prior to dispatch.
o has been completely sanitised of all previous user data.
o packaging may or may not be the original genuine manufacturer packaging.
o will come with our 3 month mega warranty
o is as good as it gets to new when purchasing a second hand device

• Grade B – A device described as ‘Grade B’ shall mean the device:
o is used but in good condition.
o shows signs of light regular day to day use.
o there may be minor scratches, scuffs or imperfections on the device but will not have any cracks/dents.
o has been fully tested using our 25 point MOT procedure and is fully functional prior to dispatch.
o has been completely sanitised of all previous data
o packaging may or may not be the original genuine manufacturer packaging.
o will come with our 3 month mega warranty
o will have been very well looked after by its previous owner.

• Grade C – A device described as ‘Grade C’ shall mean the device:
o is used and in average condition.
o shows signs of average use.
o may have scratches, scuffs, imperfections but will not have cracks/dents on the device.
o has been fully tested using our 25 point MOT procedure and is fully functional prior to dispatch.
o has been completely sanitised of all previous data
o packaging may or may not be the original genuine manufacturer packaging.
o will come with our 3 month mega warranty
o is ideal for someone who wants good value for money and is not looking for the ‘perfect looking’ device.

• Grade D - A device described as ‘Grade D’ shall mean the device:
o shows signs of heavy use and is marked, scratched, scuffed and may have cracks/dents
o has been fully tested using our 24 point MOT procedure and is fully functional prior to dispatch.
o has been completely sanitised of all previous data
o packaging may or may not be the original genuine manufacturer packaging.
o will come with our 3 month mega warranty
o is ideal for someone who simply wants a working phone regardless of the cosmetic condition at the cheapest price possible. Such buyers will most likely use the device in a protective case to hide the imperfections.

Unlocking Devices

A selection of devices provided by us have been unlocked. A list is always provided in the device’s specification with details of what network the device is compatible with. Unlocking a locked device yourself or by another provider would be done at your own risk, is not our responsibility and will invalidate your warranty.


While stocks last, our items are available and our prices are applicable as long as they are featured on our website.


Placing an order

Placing an order through the Site requires you to complete an online registration form including personal/payment details. You must thoroughly read the information entered before validating your order. We are neither responsible for sending e-mails to the wrong e-mail address nor for sending parcels to the wrong delivery address, should the form have be incorrectly filled-out.

Order Confirmation

An automated order confirmation e-mail will be sent to you provided that the e-mail address does not contain any errors.

Order Cancellation

If an order has been placed through the Site and you then decide you do not want the product the order can be cancelled via telephone or email details of which can be found on our Contacts Page.

If the order has already been processed or dispatched, you will need to wait until the item has been received and then complete the return process.

Dispatch of Order

When you order through the Site, providing the e-mail address is correct, you will receive an automatic ‘dispatch’ information e-mail.


All payments through this website are taken in British Pounds Sterling (GBP). Other currencies are shown for reference purposes only and payments made in these currencies do not include any international conversion fees that may be applied by your bank.

Should you pay by credit card, your card will be charged once the order is complete.

Payment methods are as follows:

• Mastercard
• Visa
• Delta
• Switch
• Solo
• Maestro
• Paypal

Invoices and Receipts

The order information form filled out online by you shall be deemed to be your invoice.

The confirmation notification via e-mail of goods ordered shall be deemed to be your receipt.


Your goods will be delivered usually between 3-5 working days with free standard delivery but express delivery is available whereby at a cost of £15 we will dispatch your item on the same day provided your order is received before 3pm on a working day so that you receive it the next working day.

All deliveries are made within working hours.

We will send you tracking information to your email address to allow you to track your parcel.

All deliveries are sent to the credit/debit card holder's address.

If you are absent on the delivery day you may find a card to advise you that the courier has attempted to deliver your goods. You will need to call the carrier in order to arrange a new delivery date. If you do not have a note then it is your responsibility to track your order on the carrier's website in order to receive information on it as soon as possible.

Your goods shall be deemed to be delivered upon delivery to the address specified in your invoice.

The delivery date is approximate only and time for delivery shall not be of the essence.

Your goods may be delivered in advance of the delivery date.

Only reasonable attempts to deliver your goods by the delivery date will be made and if we fail to deliver your goods on the delivery date for whatever reason then we shall have no liability in respect of any such late delivery or non-delivery of goods.

Undelivered/Lost items

In order for us to officially declare a parcel lost, you have ten business days to declare the loss of a parcel starting from the date you received the dispatch confirmation e-mail.

If the parcel was declared as lost within the above-mentioned time, we will attend to making a claim with the deliverer. We may eventually require additional documents from you to complete the claim process. In this situation you will then need to send the information as soon as possible.

Receipt of your goods

When the items are delivered to you, the carrier will require a signature from you as acknowledgement of receipt.

You must check the parcel upon its arrival. If a parcel arrives damaged, your reservations must be written on the delivery note in the presence of the carrier.

Should no reservations be mentioned, the parcel is considered as delivered in good condition and no subsequent claims or complaints will be accepted by us.


Under the UK Distance Selling Act of 2000 you have the right to cancel your order within 14 working days after the first day you received your item. The 14 working days begin from the first day after you receive your order. To be entitled to cancel the order the item must be unused and in a re-saleable condition and must be returned using our returns procedure. You must obtain proof of postage. Refunds are credited back to your original payment method within [30] days from the date the item(s) are returned. Please enclose your order number, your address and the reason for returning the goods.

All warranties are void if the returned goods are found to be damaged, scratched, modified or altered in anyway. Refunds will be given at our discretion in such circumstances. Any non-defective item that has been used, installed or opened by you or on behalf of you is subject to a restocking fee based on the original purchase price. The restocking fee for used, installed or opened non-defective items will be [15%].
Returns Procedure

Packaging a Return

You must ensure that the goods are sufficiently packaged so as not to cause any damage in transit. You must therefore wrap the goods with suitable shockproof material. There must be a sufficient amount of protection around the goods so that they do not touch the inner surfaces or move inside the box.

Receipt of Return

Once the parcel is received and accepted by us, and depending on the nature of the item, the available stock and your wishes, we will issue a replacement item or reimburse you with a full refund within [30] days.


We offer a [3] month warranty from the date you make your purchase. We fully test each device when we receive stock and also prior to shipping. We include a test checklist with each device when the device has passed our testing stage. We urge you to fully test your device upon receiving it and if you find a fault, you must report this within the [3] month warranty period. If a fault is found, we may choose to either replace or repair the device. Any faults found outside the [3] month period will not be covered either by a replacement device or warranty repair. Normal wear and tear and any accidental damage caused to your device including liquid damage/water ingress will not be covered under warranty and will be subject to additional repair costs or replacement device charges and return delivery charges. Any device received that has been sent back under warranty repair or replacement and is subsequently found to have no fault will be subject to an additional fee of £30.00 including VAT and to a charge for return delivery. We will also charge a minimum inspection fee of £30.00 including VAT if a quote for repair work has been given and subsequently declined. The inspection fee includes insured return delivery of your device to any UK address. Extra shipping charges will apply if sending your device outside the UK. Please click here for further details.


If any provisions of these Terms are held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Terms and the remainder of the provisions in question shall not be affected thereby.


These Terms and all information and Site content are our property and protected by all laws, including laws governing copyright and other intellectual property rights. Unless our written consent has been provided you must not use, transfer, reproduce, modify or copy these Terms either as a whole or any part or parts thereof or any of the information or content on this Site. You acknowledge our status as the owner of the Site and all information and content within it.
Governing Law & Jurisdiction

The Contract shall be governed by the laws of England and Wales and the parties agree to submit to the exclusive jurisdiction of the English and Welsh courts.

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